Title

Effect of soft skill training on communication abilities among nursing students

Authors

Monika Gaman¹, Jyoti Sarin², Simarjeet Kaur^3,* & Dhanesh Garg⁴

Affiliation

¹Department of Medical Surgical Nursing, Maharishi Markandeshwar College of Nursing, Maharishi Markandeshwar (Deemed to be University), Mullana, Haryana, India; ²Department of Child Health Nursing, Maharishi Markandeshwar Maharishi Markandeshwar College of Nursing, Maharishi Markandeshwar (Deemed to be) University, Mullana, Haryana, India; ³Department of Obstetrics and Gynaecological Nursing, Maharishi Markandeshwar College of Nursing, Maharishi Markandeshwar (Deemed to be University), Mullana, Haryana, India; ⁴Department of Statistics, Maharishi Markandeshwar College of Nursing, Maharishi Markandeshwar (Deemed to be University), Mullana, Haryana, India; *Corresponding author

Email

Monika Gaman - E-mail: mgaman1397@gmail.com

Jyoti Sarin - E-mail: sarinjyoti@yahoo.co.in

Simarjeet Kaur - E-mail: coolsimar89@mmumullana.org

Dhanesh Garg - E-mail: dhaneshgargmmcn@mmumullana.org

Article Type

Research Article

Date

Received November 15, 2025; Revised December 15, 2025; Accepted December 15, 2025, Published December 15, 2025

Abstract

Insufficient soft skill training, particularly in communication abilities such as telephone and professional etiquette, among nursing students is critical in healthcare management. Therefore, it is of interest to explore the effectiveness of soft skill training in enhancing communication abilities among nursing students, focusing on telephone and professional etiquette. A quasi-experimental design was designed with 112 second-year B.Sc. nursing students, divided into experimental and comparison groups. The experimental group received targeted soft skill training, while the comparison group underwent regular clinical training. Post-test results showed significant improvements in telephone and professional etiquette scores for the experimental group. Thus, the importance of integrating soft skills into nursing education to improve patient care and professional interactions is essential.

Keywords

Effectiveness, soft skill training, telephone etiquettes, professional etiquettes, nursing students

Citation

Gaman et al. Bioinformation 21(12): 4404-4408 (2025)

Edited by

Ritik Kashwani

ISSN

0973-2063

Publisher

Biomedical Informatics

License

This is an Open Access article which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly credited. This is distributed under the terms of the Creative Commons Attribution License.